![]() Lowe’s also does not accept returns for any prepaid cards or store credits. Lowe’s does not accept returns of products that cover a person’s face, such as masks. The categories that need to be returned within 30 days are TVs and other electronics, major appliances such as fridges and microwaves, outdoor power equipment, trailers, liquid paint, and plumbing products such as water heaters. Lowe’s generally accepts returns up to 90 days, but there are exceptions of products that can only be returned within the first 30 days. Does Lowe’s Accept Returns After 30 Days? Only in-store credit will be given for purchases from prepaid cards. In-store credit will not be given for purchases paid for by debit card. If you would rather not exchange the product and prefer a refund, you can request this, which can be given to you in cash at the store, credited back through the original payment method, or given to you in the form of in-store credit. If your product meets all the return policy criteria, you can request to have it exchanged for a new item within 90 days from purchase, providing the one you’re returning has faults or other problems. Any question about a specific return that doesn’t follow the return policy exactly can be made to Lowe’s Customer Care at 1-80. Generally, the scope of this discretion is outlined in the return policy, so to that end, it is followed strictly. Lowe’s will occasionally make discretionary decisions with regard to its return policy, such as when a receipt cannot be recovered. If you have purchased your product online and would prefer to return it by post, Lowe’s have streamlined the process for doing this.Īll you need to do is pack all parts of the product – which is to say everything that came in the original packaging – into a box, print and pack the provided return slip inside and the shipping label outside, and send it off. You can also generate a return barcode on the website. If you have your receipt, this would be good to bring, but if not, there are often other ways to prove your purchase. The first way is to bring it to the customer service desk at a Lowe’s store in person. There are two ways to return a Lowe’s product. Original method of payment or store credit A valid photo ID is required to make a return in person.Ĭertain products can only be returned within 30 days but can be used as long as they’re still “like new,” such as electronics or appliances, while others can only be returned within the same timeframe but still have to be unused, like outdoor power equipment. Commercial and business partners will usually have 365 days to return their products.
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